Have you ever heard questions like these:

  • Why do we have to go through all this change? 
  • When is someone going to train me? 
  • When is that department going to do its job right? 
  • Who dropped the ball? 
  • When am I going to find good people? 
  • Why can't they communicate better? 
  • Who is going to solve the problem?
  • Must I do everything MYSELF?

If so, QBQ! Training is on target for your organization! The Question Behind the Question, (QBQ) is a powerful and practical training process that works to make personal accountability a core value. QBQ! goes beyond the common topics of change management, customer service, team building, supervisory skills, motivation and attitude, to lay a foundation for delivering concrete results in every arena.

QBQ! The Question Behind the Question Training, addresses the most important issue in organizations and society today: personal accountability. A lack of personal accountability has resulted in an epidemic of blame, complaining, procrastination and victim thinking. No organization or individual can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.

The solution involves an entirely new approach. We can no longer ask questions that result in blame, complaining procrastination and victim thinking, we must learn to ask the Question Behind the Question:


Succinct, insightful, and practical, QBQ! The Question Behind the Question training provides a method for putting personal accountability into daily action, which can bring astonishing results: goals are executed, problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.